FAQ + Shipping + Warranty

Frequently Asked Questions 

1. What kind of items do you offer?
At Preslie & Such, we offer a carefully curated selection of handmade ceramics, thoughtfully sourced stationery, and other artful goods that blend beauty and function. Each piece is chosen with intention, from the texture of the clay to the design on the paper—everything is made to bring joy, creativity, and warmth into your everyday life.

2. Can I request a custom order?
Yes! Custom pieces are a beautiful way to bring something personal and meaningful into your world. Whether you’re looking for a custom area code mug or something unique to you, I’d love to collaborate with you. Reach out through the contact page, and let’s create something special. 

3. How do I care for my ceramics?
Ceramics are meant to be loved and used! To keep them in their best shape, I recommend hand washing your pieces with warm water and mild soap, as some handmade pieces may not be dishwasher-safe. Be gentle, and your pieces will continue to hold their beauty and energy for years to come.

4. What’s the best way to display my Preslie & Such pieces?
Whether on your desk, kitchen shelf, or in your favorite nook, these pieces are meant to be noticed. Display them in spaces that bring you joy—let them hold energy in your daily rituals, from your morning coffee to your evening journaling session. Every piece holds its own story, and it’s your space that lets it shine.

5. Do you offer gift wrapping?
Yes! Gift wrapping is available for a small fee. Each package is wrapped with care and intention—just like the pieces inside. Let me know when you check out, and I’ll take extra time to make your gift feel as special as the moment it represents.

6. Where are you located? Can I visit your studio?
I’m based in Lafayette, Louisiana, and my studio is where all the magic happens! I love connecting with customers, so feel free to stop by during one of my pop-up events or reach out to set up an appointment. My space is a reflection of my work, full of energy, creativity, and inspiration—and I’d love to share it with you.

7. What’s the best way to stay updated on new releases and events?
The best way to stay in the loop is by joining the newsletter. You’ll receive updates on new collections, special events, and behind-the-scenes looks at my process. Plus, you’ll be the first to know about exclusive offerings, pop-ups, and seasonal releases.


Shipping

We treat every order like it’s a little piece of magic heading to its new home. Shipping is done with care, and we aim to get your Preslie & Such treasures to you as soon as possible. Here’s a little bit about how it works:

  • Processing Time: All orders are processed within 3-5 business days. I hand-pack each piece with intention and love, so sometimes that may take a little extra time, especially during busy periods or for custom orders.
  • Shipping Method: We offer standard shipping via USPS and UPS, depending on your location. You’ll receive a tracking number as soon as your order ships out, so you can follow its journey to you.
  • Packaging: Your items will be wrapped with the utmost care—recycled and eco-friendly materials are used when possible to ensure your purchase arrives safe and sound. After all, the journey is just as important as the destination.
  • Domestic Shipping: Free shipping on orders over $50 within the U.S.
  • International Shipping: We do offer international shipping! Please note that shipping times and costs may vary depending on your location. Import duties and taxes are the responsibility of the customer.

Note: While we do our best to ensure your order arrives in perfect condition, we cannot control delays or mishaps once the package is in the hands of the carrier. If there’s a problem with your delivery, don’t hesitate to reach out, and I’ll do my best to assist.

Terms & Warranty

At Preslie & Such, we believe in the beauty and longevity of well-made goods. That’s why we stand by the craftsmanship of everything we offer. Here’s what you can expect when you shop with us:

  • Quality Promise: Each piece is handmade with love, care, and attention to detail. That means there may be slight variations from item to item, which is part of the charm! I strive to create high-quality, durable products, but please note that handmade goods can have natural imperfections. That’s what makes them special.
  • Returns & Exchanges: All sales are final, but if your order arrives damaged or there’s an issue with your purchase, please contact us within 7 days of receiving your items. We’ll work together to find a solution, whether that’s a return or a replacement, so long as the item hasn’t been used or altered.
  • Damaged or Defective Items: If an item arrives damaged, please reach out with photos of the damaged packaging and product within 7 days of receiving it. I’ll make it right by sending a replacement or issuing a refund.
  • Custom Orders: Custom and personalized orders are non-returnable, but I’ll make sure we get it just right before it ships! Feel free to reach out if you have any questions about custom orders before you place them.
  • Warranty: Preslie & Such offers a 1-year warranty on all ceramic pieces for defects in materials or craftsmanship. If your item is cracked or broken due to any defects (not from misuse or accidental breakage), please contact me, and I’ll happily arrange a replacement or repair. For any other repairs, feel free to reach out—I’ll guide you through the process.

By shopping with Preslie & Such, you’re supporting an artist who cares deeply about the products she creates and the experience you have with them. My goal is to make sure you feel good about every piece you bring into your life—and if anything’s ever off, I’ll be here to make it right.